Data Deletion
Last updated October 26, 2026
You can request deletion of your data at any time. How depends on who you are to the platform.
If you messaged a business on WhatsApp or Instagram
- To stop receiving messages, just reply "stop" in the conversation: the business stops contacting you right away.
- To delete your data, ask the business directly or email [email protected] with the subject "Data deletion", giving the business name and the phone number or Instagram handle used in the conversation.
If you connected a Facebook or Instagram account to Prospeek
- Disconnect the channel in Conversations, from the connection’s gear menu: the access token is discarded immediately.
- You can also remove access from Instagram itself (Settings › Apps and websites) or from Facebook (Settings › Business integrations).
- To also delete the conversations and account data, email [email protected].
If you have a Prospeek account
Request account deletion by emailing [email protected] from the address registered on the account.
Timeline
We confirm the request within 2 business days and complete it within 30 days. Backups are erased on their own retention cycle (30 days). Records the law requires us to keep, such as tax records of a sale, are kept for the legal period and then discarded.